Bordspellenbieb is a growing webshop that sells and rents board games to it’s customers in the Netherlands and Belgium.
The Challenge
As Bordspellenbieb’s business expanded and the volume of orders increased, several operational challenges became evident. One of the most pressing issues was the growing number of errors in the picking, packing, and shipping process. Despite best efforts, the wrong orders were being sent to the wrong customers, and packages were often dispatched with the incorrect shipping carrier. This led to customer dissatisfaction and operational inefficiencies.
Another significant challenge arose from Bordspellenbieb’s unique business model, which involved both selling and renting board games. The manual process of tracking rentals was extremely time-consuming and prone to errors. Keeping accurate records of rented games, their return dates, and customer information was a complex task that consumed valuable resources.
Furthermore, Bordspellenbieb lacked a streamlined purchasing process, which resulted in frequent stockouts of popular board games. This not only disappointed customers but also hindered sales and revenue growth. The inability to consistently meet customer demand for in-demand items posed a significant challenge to the business’s overall success.
How we solved
the challenges
To address Bordspellenbieb’s operational challenges, Bluespace Solutions presented them with Bluespace WMS, a comprehensive warehouse management system designed to streamline order fulfillment and purchasing processes. Bluespace WMS effectively eliminated errors in picking, packing, and shipping by automating these tasks and ensuring accurate order processing.
In addition, Bluespace WMS played a crucial role in optimizing Bordspellenbieb’s purchasing strategy. The system analyzed customer demand patterns and ranked items to identify purchasing priorities. This enabled Bluespace WMS to propose tailored purchasing plans for each supplier, minimizing stockouts and ensuring that popular board games were always available.
To accommodate Bordspellenbieb’s unique rental business model, Bluespace Solutions developed a custom module within Bluespace WMS. This module seamlessly integrated rental orders into the system, allowing for efficient tracking of rental periods, return dates, and customer information. By automating these processes, Bluespace WMS significantly reduced the administrative burden associated with managing rentals.
The Results
- A 75% reduction in order picking errors
- Order processing time decreased by 30%
- Stockouts of popular items were reduced by over 80%
- Customer satisfaction increased by 20%
