Established in 1994, De Hoofdwacht is a renowned hospitality destination located in The Netherlands. Known for its inviting atmosphere, De Hoofdwacht offers a unique experience where guests can drink, dine, and dance under one roof. With a rich history and commitment to quality, this vibrant venue has become a beloved spot for locals and visitors alike, offering everything from exquisite meals to lively nightlife.
The Challenge
De Hoofdwacht faced a dual challenge common in the hospitality industry: managing staff shortages and boosting revenue. With limited staff, especially during busy periods, it became difficult to provide timely service to all guests, leading to potential gaps in customer experience. Additionally, De Hoofdwacht recognized that their traditional menu structure wasn’t encouraging guests to explore higher-value options or increase their spending. They needed a solution that could streamline operations, enhance customer engagement, and drive revenue growth—all while maintaining exceptional experience.
How we solved the challenges
To address De Hoofdwacht’s challenges, we seamlessly integrated the Wait3r self-ordering system into their daily operations. From importing menu items to connecting with their preferred payment provider, the entire setup was completed in under a day, ensuring minimal disruption.
With Wait3r’s up- and cross-selling features, De Hoofdwacht saw a 23% increase in average order value. These features suggest relevant, higher-value items to guests during the ordering process, while the product availability feature ensures only in-stock options are recommended, improving both customer satisfaction and operational efficiency.
In the first few weeks, De Hoofdwacht also utilized Wait3r’s automated review feature to gather real-time feedback from guests. This allowed them to closely monitor their Net Promoter Score, a crucial metric that was previously unavailable, giving them valuable insights into guest satisfaction.
The Results
- Estimated savings of 220 work hours per month
- Increase in order value by over 23%
- Gained insight in Net Promoter Score
